Utah Jazz Store Customer Service Center

Frequently Asked Questions

  • Do you have a Jersey Sizing Chart?
  • When will my order ship?
  • What methods of payment are accepted at UtahJazzStore.com?
  • How can I cancel my order?
  • Do you pay sales tax at UtahJazzStore.com?
  • Can I combine orders?
  • Are all items shown on UtahJazzStore.com in stock?
  • What is your mailing list and how can I join?
  • Are product colors identical to those shown in the pictures?
  • How do I know my hat size for a fitted hat?
  • Does UtahJazzStore.com ship internationally?
  • What is your Online Return Policy?



    • Do you have a Jersey Sizing Chart?
    Yes, we have a jersey chart available here

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    When will my order ship?
    The Utah Jazz Store is committed to delivering the product you want, when you want it. Orders placed by 3:00 pm Mountain Time will ship on the same day ordered. Orders placed after 3 pm will ship on the following business day. Normal shipping days are Monday through Friday and exclude some major holidays. The only products that are an exception to this policy state the shipping time in the product description.

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    What methods of payment are accepted at UtahJazzStore.com?
    UtahJazzStore.com currently accepts Visa, MasterCard, American Express and Discover. If you have any questions about the payment methods accepted, please don't hesitate to contact us.

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    How can I cancel my order?
    Because of our commitment to ship orders the same day they are placed, we usually cannot stop an order before it is shipped. Please review your order carefully during check out to make sure it is accurate. If you need assistance feel free to contact us and we will attempt to accommodate you in any way we can.

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    Do you pay sales tax at UtahJazzStore.com?
    We are currently required by state laws to charge sales tax in the following states: California, Colorado, Idaho, Illinois, Indiana, Iowa, Kansas, Missouri, Nebraska, New Mexico, Utah, Texas, Nevada and Wyoming.

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    Can I combine orders?
    Our system is currently unable to combine orders once they have been placed. Please check back at a later date to see if our policy has changed.

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    Are all items shown on UtahJazzStore.com in stock?
    Yes, all items shown on UtahJazzStore.com are in stock. Our site is designed so that as soon as the last item of a style is sold it will be “dropped” from the site so it cannot be purchased. In the case of an error in our inventory system we will notify you immediately and make every effort possible to get the product you have ordered to you as quick as possible.

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    What is your mailing list and how can I join?
    We are committed to building a loyal customer base and have created a mailing list to keep our customers informed of new products, upcoming promotions, and other Utah Jazz Store information. To join, enter your email address on our homepage in the space after “Get Utah Jazz Store News and Special Offers”. You may choose to be removed from this list at a future date. Your information will be kept by Utah Jazz Store and not sold or given to any other companies.

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    Are product colors identical to those shown in the pictures?
    We have made every effort to display products exactly as they will look when you receive them. The pictures may appear differently, however, based on the monitor that you view them on.

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    How do I know my hat size for a fitted hat?
    The following chart will help you determine the fitted hat size that is right for you. Measure your head where a hat would typically sit on and then refer to the chart for your hat size.

    Head Measurement 21 1/4 21 5/8 22 22 3/8 22 1/4 23 1/8 23 1/2 23 7/8 24 1/4 24 5/8 25
    Hat size 6 1/4 6 7/8 7 7 1/8 7 1/4 7 3/8 7 1/2 7 5/8 7 1/4 7 7/8 8

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    Does UtahJazzStore.com ship internationally?
    Yes, we do! The Utah Jazz Store uses a mail forwarding service called Bongo International to allow you to receive a packages worldwide. Bongo provides international customers with a US address where the Utah Jazz Store will ship the product. This address is actually Bongo's warehouse where they will then forward your package to you anywhere in the world. You can also combine shipment's from other US only retailers. Bongo International is $5 per order for verification and additional shipping costs. Sign up today and they will give you the address you need to complete your UtahJazzStore.com international order.
     

     
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    What is your Return Policy?

    Items may be returned within 60 days if items are current and unworn. Clearance and special order sales are final (no exchanges or refunds). All dated special event sales are final (such as NBA final or World Series Merchandise). All autographed memorabilia sales are final. To return your item please follow these 5 simple steps:
    1. Pack the item in the original package, if possible.
    2. Complete and detach the provided return request slip and include with your returned merchandise. Be sure to keep a copy of the packing list for your records
    3. All return shipping charges must be prepaid. We cannot accept C.O.D deliveries. You will be refunded the shipping cost if the return is a manufacturer error or a shipping error on our part.
    4. For your protection, we recommend that you use UPS or Insured Parcel Post for your return and insure the full amount of the item. The Utah Jazz Store is not responsible for lost or damaged packages that are sent to us for return or exchange so please retain the tracking reference number when you ship your package.
    5. Please ship all returns and exchanges to:

    Utah Jazz Store Return Department

    2657 S 1030 W #20
    South Salt Lake, UT 84119

    You can expect a refund in the same form of payment originally used for the purchase within 60 days of our receiving your returned product. The Utah Jazz Store retains the right to refuse any returned merchandise at their discretion.

    Exchanges

    We suggest you place an order for the new item you are wanting at the same time you return your original order. If you wait until your return is processed, the new item you desire may be out of stock. By placing your new order today, you will receive the item much quicker with a much better chance that it is in stock. Your original will be refunded when received by our return department.
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Order Tracking

Use this form to find out the status of your order and track its delivery. You can find your Order ID in the order confirmation email sent when your order was placed.
Order ID:
Email:






Contact Customer Service

Utah Jazz Store Customer Service is available from
8:00 am - 5:00 pm MST Monday - Friday 1-888-326-9946
 


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Why UtahJazzStore.com?

UtahJazzStore.com is your premier provider of officially licensed Utah Jazz jerseys, hats, t-shirts and more. When you buy from us you are buying directly from the Utah Jazz so you know you are getting the best online selection and prices. We are proud to offer Utah Jazz merchandise on the internet for the shopping convenience of our Utah Jazz fans in Utah and across the nation. We strive to offer a large selection of women’s and youth size Jazz jerseys and apparel as well as men’s.

UtahJazzStore.com Same Day Shipping

One word sums up our shipping policy – FAST! Our warehouse is stocked with a huge selection of sports fan gear that ships within 24 hours from the Utah Jazz Store Warehouse assuming you order by 3 PM MST Monday – Friday. The product detail page will have more detail on shipping terms for each product. Our goal is to get you your Jazz gear in time for the next big game! Read more about shipping.

UtahJazzStore.com 30 Years in Business

The Utah Jazz Store is a proud member of the Larry Miller Sports and Entertainment companies which has been in business for over 30 years. We love Jazz fans, and are dedicated to providing them with the highest quality products online or in one of our stores. We have great relationships with manufacturers like Nike, Reebok, Adidas, Majestic and many more which allow us to keep our prices competitive. Read more about the Utah Jazz Store.

UtahJazzStore.com 60 Day Returns

The Utah Jazz Store is committed to customer satisfaction on every order. We have a 60 day, no questions asked, return policy. If you get your package and aren’t satisfied, you may return it to us. However, if when you return you merchandise it isn’t in the same condition it was shipped in, we may not accept your return. See our full online return policy for more details.