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Utah Jazz Store Help & FAQ Center
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FAQ - Frequently Asked Questions
- Do you have a Jersey Sizing
Chart?
- When will my order ship?
- What methods of payment
are accepted at utahjazzstore.com?
- Can I return an online order
at a Utah Jazz Store store location?
- How can I cancel my
order?
- Do you pay sales tax at utahjazzstore.com?
- Can I combine orders?
- Are the prices on utahjazzstore.com
the same as the store prices?
- Do you carry the same
products on utahjazzstore.com as in your retail stores?
- Are all items shown on
utahjazzstore.com in stock?
- Does Utah Jazz Store
offer franchise opportunities?
- What is your mailing
list and how can I join?
- Are product colors identical
to those shown in the pictures?
- How do I know my hat size
for a fitted hat?
- What is your Online
Return Policy?
Do you have a Jersey Sizing Chart?
Yes, we have a jersey chart available here
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When will my order ship?
Utah Jazz Store is committed to delivering the product you want, when you want it.
Orders placed by 2:00 pm Mountain Standard Time (MST) will ship on the same day
ordered. Orders placed after 2:00 pm MST will ship on the following business day.
Currently, the only exception to this policy is Major League Baseball Jerseys which
are shipped directly from Majestic, the official jersey provider for the MLB. MLB
jerseys will usually ship within 10-15 business days after an order is placed.
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What methods of payment are accepted at utahjazzstore.com?
utahjazzstore.com currently accepts Visa, MasterCard, American Express, and Discover.
If you would like to see other payment types accepted please contact us and we will
look into the possibility of accepting other types of payment in the future.
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Can I return an online order at a Utah Jazz Store store location?
Yes, just take your packing slip with your unworn product to any
Utah Jazz Store location.
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How can I cancel my order?
Because of our commitment to ship orders the same day they are placed, we usually
cannot stop an order before it is shipped. Please review your order carefully during
check out to make sure it is accurate. If you need assistance feel free to contact
us and we will attempt to accommodate you in any way we can.
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Do you pay sales tax at utahjazzstore.com?
We are currently required by state laws to charge sales tax in states where we have
retail locations. This means that
we charge sales tax in California, Colorado, Idaho, New Mexico, Utah, Texas, and
Nevada.
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Can I combine orders?
Our system is currently unable to combine orders once they have been placed. Please
check back at a later date to see if our policy has changed.
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Are the prices on utahjazzstore.com the same as the store prices?
As often as possible, we will attempt to keep products on utahjazzstore.com and
in our retail locations priced the
same. We may, however, have certain promotions on utahjazzstore.com or in our retail
stores that do not coincide.
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Do you carry the same products on utahjazzstore.com as in your retail stores?
We will offer similar products online as we do in our
retail stores. Team selection, however, may be different because most of
our retail stores focus on regional markets while utahjazzstore.com is committed
to serving customers on a national basis.
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Are all items shown on utahjazzstore.com in stock?
Yes, all items shown on utahjazzstore.com are in stock. Our site is designed so
that as soon as the last item of a style is sold it will be “dropped”
from the site so it cannot be purchased. In the case of an error in our inventory
system we will notify you immediately and make every effort possible to get the
product you have ordered to you as quick as possible.
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Does Utah Jazz Store offer franchise opportunities?
Utah Jazz Store is a privately held corporation that is currently under a central
management team. We currently do not offer franchise opportunities.
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What is your mailing list and how can I join?
We are committed to building a loyal customer base and have created a mailing list
to keep our customers informed of new products, upcoming promotions, and other Utah
Jazz Store information. To join, enter your email address on our homepage in the
space after “Get Utah Jazz Store News and Special Offers”. You may choose
to be removed from this list at a future date. Your information will be kept by
Utah Jazz Store and not sold or given to any other companies.
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Are product colors identical to those shown in the pictures?
We have made every effort to display products exactly as they will look when you
receive them. The pictures may appear differently, however, based on the monitor
that you view them on.
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How do I know my hat size for a fitted hat?
The following chart will help you determine the fitted hat size that is right for
you. Measure your head where a hat would typically sit on and then refer to the
chart for your hat size.
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Head Measurement
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21 1/4
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21 5/8
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22
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22 3/8
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22 1/4
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23 1/8
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23 1/2
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23 7/8
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24 1/4
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24 5/8
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25
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Hat size
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6 1/4
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6 7/8
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7
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7 1/8
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7 1/4
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7 3/8
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7 1/2
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7 5/8
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7 1/4
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7 7/8
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8
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What is your Return Policy?
Items may be returned within 30 days if items are current and unworn. Clearance
and special order sales are final (no exchanges or refunds). All dated special event
sales are final (such as NBA final or World Series Merchandise). All autographed
memorabilia sales are final. To return your item please follow these 5 simple steps:
- Pack the item in the original package, if possible.
- Enclose copy of packing list with the item. Be sure to keep a copy of the packing
list for your records. If you cannot include packing list please include your invoice
number, billing name, and address with the item.
- All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
You will be refunded the shipping cost if the return is a manufacturer error or
a shipping error on our part.
- For your protection, we recommend that you use UPS or Insured Parcel Post for your
return and insure the full amount of the item. Utah Jazz Store is not responsible
for lost or damaged packages that are sent to us for return or exchange so please
retain the tracking reference number when you ship your package.
- Please ship all returns and exchanges to:
Utah Jazz Store Return Department
1832 W. 2770 S. #10
Salt Lake City, UT 84119
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Contact us with your invoice number so we can look for your package.
You can expect a refund in the same form of payment originally used for purchase
within 30 days of our receiving your returned product. Utah Jazz Store retains the
right to refuse any returned merchandise at their own discretion.
Unfortunately, you cannot return items purchased at utahjazzstore.com at Utah Jazz
Store stores.
Please contact us if you need any assistance in returning merchandise.
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Contact Customer Service
Customer Service is available from
8:00 am to 4:00 pm MST Monday - Friday.
888.326.9946
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